FAQ

  • Where is this business located ? We are located in Dallas TX.
  • How do I get in contact with customer service ? View our CONTACT US page to view the different ways you can contact us!
  • What payment methods do you accept ? We currently accept all major credit cards, afterpay and paypal. We are working on adding more payment options for you all!
  • How do I know what size to order ? Our shoes are true to size UNLESS stated otherwise in the description of the product, for reference the model in the pictures wears an size 8 in women, all sizing are women sizing so if you typically order your shoes in men sizes SIZE UP two sizes (ex: if your an 8 in men order a size 10)
  • Can I find you on social media ? Yes! Our Instagram is @shop_prettygrl_our TickTock is @shop_prettygrl
  • How can I track my order? Once your order is shipped you'll automatically receive an email with your tracking number, that way you can smoothly track your package while it's in route!
  • What is your return policy? Once an order has been shipped,we do not offer refunds to the original payment method.However, we are happy to offerstore credit in the form of a Pretty Grl Shoes gift cardfor eligible situations. Gift cards can be used toward any future purchase with no expiration.